This privacy policy informs you about the way in which FEFANA collects, uses, exploits and protects your personal data that you transmit via the tixxt platform via the following URL: https://extranet.fefana.org/
Purpose of the collection of personal data
FEFANA may process your personal data for the following purposes:
To provide you with various information or services (sending newsletters, white papers, personalised offers, competitions, promotional offers)
The recipients of your personal data
Your personal data is kept by FEFANA. However, it may also be communicated to employees of our company or to service providers only at our request, following our instructions and to the exclusion of any other use.
Transfer of personal data outside the European Union
Personal data may only be transferred outside the European Union to countries that apply a data protection policy corresponding to the one in force in the European Union.
Retention and deletion of your personal data
The personal data collected will be kept for the time necessary to achieve the purposes. Once the purposes have been achieved, it will be deleted or made anonymous.
Protection of your personal data
FEFANA and its IT provider are committed to protecting your personal data against unauthorised access and manipulation, thanks to organisational and technical measures. Your personal data is processed confidentially by those persons who are authorised to do so and only for the purpose for which it is required.
However, you should be aware that nowadays there are real risks of leaks and breaches of personal data.
In the event of an accidental or malicious leak, and in accordance with the General Data Protection Regulation (GDPR), (company name) undertakes to notify the Data Protection Authority directly.
Cookies
We use cookies. Cookies are text files that are placed and stored on a computer system via an internet browser. Your chosen browser manages these.
Cookies are ubiquitous on the internet. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a string of characters by which Internet pages and servers can be assigned to the specific browser in which the cookie was stored. This enables the visited websites and servers to distinguish your browser from other browsers. A specific browser can be recognised and identified via the unique cookie ID.
We use this technique to avoid having to ask you for your access data again and again after logging in. However, it expires after some time. The option "Stay logged in" increases the duration that such a cookie is valid.
We therefore use these to recognise you. The purpose of this recognition is to make it easier for you to use the tixxt platform. For example, you do not have to re-enter your access data every time you use the tixxt platform, because your browser and the platform automatically handle authentication in the background. We do not use cookies in the tixxt platform for other purposes.
You can prevent the setting of cookies at any time by means of a corresponding setting in your browser and thus permanently object to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time via the browser or other software programs. This is possible in all common browsers. If you deactivate the setting of cookies in your browser, most of the functions of the tixxt platform cannot be used properly.
Registration for the tixxt platform
You have the option of registering for the tixxt platform and creating a user account using the corresponding input masks. You will first be asked for your e-mail address and asked to enter a password. Before you can send this data, your consent to data processing will be requested. If you do not give your consent, we will not receive any of the data you have entered. If, on the other hand, you give your consent, we will use the data on the basis of your consent and for the fulfilment of the contract.
Use of the Mobile App
For an optimal user experience on mobile devices, we also provide mobile apps with which you can use the tixxt platform. When using and installing these apps, data is already collected in accordance with the rules of the respective app stores. However, we are not the responsible party here, but the respective operators. The data collected from you is usually processed in the USA. For more detailed information, you must unfortunately ask the respective operators.
Your rights regarding your personal data
The General Data Protection Regulation (GDPR), which came into force in May 2018 in Belgium, stipulates that when using your personal data, you have certain rights at all times:
Right to erasure of your data
Right to the portability of your data
Right to access your data
Right to rectification of your data
Right to limit the processing of your data
Right to object
In accordance with Article 12 of the GDPR, in order to exercise your rights, you must contact the entity responsible for processing your personal data in writing, electronically or orally. A copy of your identity card is also required and will not, however, be valid orally.
From the date of receipt of your request, the entity responsible for the processing of your personal data must inform you of the measures relating to your case within a maximum period of one month. Note that in some cases where the request is more complex, the response time may be up to three months. If this is the case, you should be informed and the controller of your personal data should also provide you with the reasons for the extension.
In the event that the entity responsible for processing your personal data does not comply with your request, it must inform you of this and give you the reasons for its refusal within one month of receiving your request.
You then have the right to seek legal redress by lodging a complaint with the Data Protection Authority (DPA).
Status: 05/2026